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Frequently Asked Questions

How Long Does Non-Stick Cookware Last?
  • On average, our Non Stick Cookware lasts 70 times longer than your average ceramic non stick from a competitor. our durable non stick cookware has the potential to last for years if it’s properly maintained.  Typically,non-stick cookware will last between two to four years. but exact numbers will range based on construction quality and usage. For example, a pan used once very two weeks for scrambled eggs will outlast one used every night of the week over high heat.
What Is Our Non-Stick Cookware Made Of?
  • The materials of our non-stick cookware is food grade aluminum 99.5. Each piece is cover with stainless induction to make sure suit to any heating method. These pots and pans are then coated with two additional layers of a professional-quality non stick coating, to result in an easy-to-clean, fast-heating pan with remarkable temperature control and response.
What Untensils Can Be Used With Non-Stick Cookware?
  • Never use metal utensils—especially knives—as they can scratch the surface of your pan. Using  will protect your non stick coating and ensure your pan lasts as long as possible.
How Should I Clean My Stainless Steel Pans?
  • Allow cookware to cool to room temperature before cleaning. Rinse pan and wash in soapy water to remove stains or stuck-on food. For stubborn stains or discoloration, gently rub in a paste of water and a non-abrasive, non-chlorine stainless steel cleanser. FYI, it’s also dishwasher safe.Steel balls and other offensive objects are prohibited.
Can you make my customized designed products?
  • Provide us your logo for bottom stamp
  • Provide us your packing requires
  • Tell us your wonder color and coating, also we are glad to show you reference.
What’s the MOQ?
  • For stock goods, MOQ 100PCS and fix 1x20GP requires. 
  • For customed item and single item, MOQ 1000pcs
  • For set item, MOQ 800sets
  • For one item many colors, 600pcs/color
What is your principle for the samples?
  • New customer charge sample fee and return back in order balance.
  • Old customer free sample under qty 3pcs and more will be pay.
  • Stock sample 2-3day be sent out, customed sample need 5-7days delivery,
  • Sample freight charge not in bear.
Which payment can be acceptable? and how to do it?
  • T/T 30% deposit and 70% against B/L copy
  • Telex release B/L against 100% full payment
  • L/C be acceptable under the company credit verification
What your quality guarantee and after sale service?
  • Serious surface defects problem after get goods 1-3 months, if be found over 20% once by inspection truth , ask seller claim and claim amount under buyer and seller agreed, defects will be not effect function.
  • Coating quality assure 6-24months, in fact coating normally will over 3 years even 5 years if be good protection use soft cloth sponge and wooden shovel.
  • Spare part requires need be remarks in contract and if not over 1% will free charge to you.
  • Keep in secrecy for buyer information and protect your sale area.
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